Refund policy

Please email hello@sevenlanternlane.com if there is an issue with your order.  

Seven Lantern Lane is happy to accept exchanges or returns for merchandise under these circumstances: 

• Items must be returned in the same condition for a full refund.
• Merchandise must be exchanged/returned in its original condition and received within 30 days of shipment.
•   Customers are responsible for shipping costs for returning products. All returns must be sent with delivery confirmation and/or tracking information to be refunded. We are not responsible for returns lost in transit. Customers may opt for a prepaid shipping label emailed from Seven Lantern Lane. When using our prepaid label $8.50 will be deducted from your refund.
• All Sale Items are FINAL SALE - no returns or exchanges will be accepted
• Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.  NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
• All exchanges will be credited via the original form of payment. A new order will then be placed and billed to the original form of payment unless instructed to do otherwise. If an exact replacement item is unavailable for exchange, you will receive an email or notification by phone