Refund policy

RETURNS & EXCHANGES

We want you to love your purchase from Seven Lantern Lane! Because we carry merchandise from a variety of brands, return and exchange eligibility may vary depending on the brand and item purchased.

Please review any return information provided on the product page before placing your order. Certain brands or products may have different return windows, return requirements, or may be final sale.

To request a return or exchange, please contact us at hello@sevenlanternlane.com before sending an item back. We will confirm whether your item is eligible for return and provide the appropriate return instructions.

Unless otherwise stated for a specific brand or product:

  • Items must be unused, unworn, unwashed, and returned in their original condition with tags and original packaging, when applicable.
  • Return requests should be made within 30 days of shipment.
  • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
  • Original shipping charges are non-refundable.
  • Items marked Final Sale are not eligible for return or exchange.
  • Personalized, monogrammed, or custom-made items are final sale unless they arrive damaged or defective.
  • For hygiene and safety reasons, certain items may not be eligible for return.

BRAND-SPECIFIC RETURN POLICIES

Some products sold by Seven Lantern Lane are fulfilled by or sourced from independent brands. These items may be subject to the individual brand’s return requirements.

When a brand-specific return policy differs from our standard policy, the return terms disclosed for that product at the time of purchase will apply.

Please contact us before returning any brand-partner item, as the return address and instructions may differ from those for other Seven Lantern Lane products.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us at hello@sevenlanternlane.com as soon as possible and include your order number and photographs of the item and packaging when applicable.

We will review the issue and provide instructions for the appropriate resolution.

REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

EXCHANGES

Because inventory varies by brand and items may sell out quickly, we cannot guarantee that an exact replacement will be available. When an exchange is not available, we may issue a refund for an eligible return so that a new order can be placed.

FINAL SALE

Sale/clearance items, personalized or monogrammed products, custom-made items, gift cards, and any products specifically identified as Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

QUESTIONS?

We’re happy to help determine the return policy for an item before you purchase.

Please contact us at hello@sevenlanternlane.com with any questions.