FAQ
Frequently Asked Questions
ABOUT SEVEN LANTERN LANE
Who is Seven Lantern Lane?
Seven Lantern Lane is a mom-owned online children’s boutique based in Clemson, South Carolina. We offer a thoughtfully curated selection of children’s clothing, gifts, seasonal styles, and special finds from Seven Lantern Lane and other brands we love.
Do you have a physical store?
No. Seven Lantern Lane is an online boutique, and we do not currently have a brick-and-mortar location or offer in-person shopping.
Do you design all of your products?
No. Seven Lantern Lane carries a mix of our own original designs and products from other carefully selected brands.
Products designed by us are identified as Seven Lantern Lane Originals. For products from other brands, the brand or vendor information can be found on the individual product page.
What brands do you carry?
We carry a mix of Seven Lantern Lane Originals and products from other children’s brands we love. Our goal is to bring together sweet, classic, seasonal, and special-occasion styles in one convenient place.
You can find the brand or vendor information on each product page.
How can I contact you?
Please email us at hello@sevenlanternlane.com. We do our best to respond as quickly as possible, but please allow up to 3 business days for a response.
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SHIPPING & DELIVERY
How much is shipping?
Shipping costs are calculated at checkout and may vary depending on the brand, items ordered, shipping destination, and fulfillment location.
Because Seven Lantern Lane carries products from multiple brands, different items may have different shipping rates. Your available shipping options and total shipping cost will be displayed at checkout before you complete your purchase.
Where will my order ship from?
It depends on the items you purchase. Some products are shipped directly by Seven Lantern Lane, while others may ship directly from one of the brands or fulfillment partners we work with.
Because we carry products from multiple brands, items within the same order may ship from different locations.
Will my entire order arrive together?
Not always. Because we carry products from multiple brands and fulfillment locations, items in the same order may ship separately and arrive at different times.
You may receive more than one package and separate tracking information for each shipment. If only part of your order arrives first, don’t worry—the rest may still be on its way!
When will my order ship?
Processing and shipping times vary by product and brand. Seven Lantern Lane Originals and products shipped directly by us may have different processing times than products fulfilled by our brand partners.
Please review the individual product page for any product-specific processing, preorder, or shipping information.
How can I track my order?
When tracking information is available, it will be sent using the contact information provided with your order.
If your order contains products from multiple brands or fulfillment locations, you may receive more than one tracking number.
If you need help locating an order, please email hello@sevenlanternlane.com and include your order number.
Do you offer local pickup?
No. Although Seven Lantern Lane is based in Clemson, South Carolina, we are an online boutique and do not currently offer local pickup or in-person shopping.
Do you ship internationally?
At this time, we ship to U.S. addresses only.
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RETURNS & EXCHANGES
What is your return policy?
Because Seven Lantern Lane carries products from multiple brands, return and exchange eligibility varies by brand and item.
Different brands may have different return windows, requirements, fees, or exclusions, and certain products may be final sale.
Please review any return information provided on the product page before purchasing.
If you would like to request a return or exchange, please email hello@sevenlanternlane.com before sending anything back. We will confirm whether your item is eligible and provide the appropriate return instructions for that particular item or brand.
Who pays for return shipping?
Return shipping costs and requirements vary by brand and item. Customers are generally responsible for return shipping unless the item received is damaged, defective, or incorrect.
Some brands may have specific return procedures, fees, or return shipping requirements.
Please contact Seven Lantern Lane at hello@sevenlanternlane.com before sending any item back. We’ll confirm whether your item is eligible for return and provide the correct return address and instructions for that particular brand.
Where do I send my return?
Please do not send a return until you have contacted us.
Because our products may come from different brands and fulfillment locations, return addresses can vary.
Email hello@sevenlanternlane.com with your order number and the item you would like to return. We will provide the appropriate return instructions and return address.
Are sale items returnable?
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Additional products may be considered final sale depending on the individual brand’s return policy. Please review any return information provided on the product page.
What about personalized, monogrammed, or custom items?
Personalized, monogrammed, and custom-made products are final sale unless they arrive damaged, defective, or incorrect.
What if my item arrives damaged, defective, or incorrect?
Please contact us at hello@sevenlanternlane.com as soon as possible.
Include your order number, a description of the issue, and photos of the product and packaging when applicable. We’ll review the issue and help determine the appropriate resolution.
How will I receive my refund?
Once an eligible return has been received and approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.
Can I exchange an item?
Exchange eligibility varies by brand and item. Because inventory may be limited or fulfilled by different brands, we cannot guarantee that an exact replacement will be available.
Please contact hello@sevenlanternlane.com before returning an item so we can determine the available options.
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PRODUCTS & SIZING
How do I know if an item is a Seven Lantern Lane Original?
Products designed by us will be identified as Seven Lantern Lane Originals.
If a product comes from another brand, you can find the brand or vendor information on the individual product page.
What size should I order?
Sizing can vary between brands, so we recommend reviewing the product description and any available sizing information before placing your order.
If you need help choosing a size, please email hello@sevenlanternlane.com and we’ll be happy to help when possible.
Why does sizing differ between products?
Because Seven Lantern Lane carries multiple brands, sizing may not be identical from one product to another. For example, a 3T from one brand may fit differently than a 3T from another.
When available, please refer to the sizing information provided for the individual product.
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ORDERS & PROMOTIONS
Can I change or cancel my order?
We begin processing orders as quickly as possible, and some products may be sent directly to a brand or fulfillment partner shortly after your order is placed.
If you need to request a change or cancellation, please email hello@sevenlanternlane.com as soon as possible.
We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has begun processing.
Why was an item in my order canceled?
Occasionally, an item may become unavailable after an order is placed, particularly when inventory is supplied or fulfilled by one of our brand partners.
An item or order may also be canceled because of inventory discrepancies, pricing errors, payment issues, suspected fraud, or other circumstances that prevent us from fulfilling the order.
If an item cannot be fulfilled, the appropriate refund will be issued for the canceled item.
How do I use a promotional code?
Enter your promotional code in the discount field during checkout.
Promotional codes must be applied when the order is placed and generally cannot be added after checkout has been completed.
Can I use more than one promotional code?
Unless otherwise stated for a particular promotion, promotional codes cannot be combined.
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STILL HAVE A QUESTION?
We’re happy to help!
Please email hello@sevenlanternlane.com with your question and, if applicable, your order number.
Thank you for shopping small and supporting Seven Lantern Lane. It truly means so much to us!