We do not have a physical brick and mortar store. You can purchase our items directly from our website. Our headquarters are outside of Atlanta, Georgia.
Shipping is a flat rate of $3.50 for all orders. We also offer
FREE shipping for orders over $25.00. Our standard shipping is via USPS and is shipped with a tracking number. Our USPS shipping is not insured.
You may opt to select UPS shipping at checkout. Typically UPS shipping is 1-3 business days and is faster than USPS shipping. UPS shipping is also insured.
Standard shipping is provided through Fedex, UPS, USPS, which typically takes 2-5 business days. Please note that it may
take up to 7 business days to prepare your order for shipment.
Yes! We ship United States Postal Service to PO Boxes and APO/FPO
addresses. Please note that large packages or bulky items may not be able to
ship to a PO Box.
We currently ship to United States addresses only. Any order with a final destination outside the United States may be canceled and refunded at Seven Lantern Lane's discretion.
All of our orders ship with tracking numbers. Please supply your email or phone number at check out to ensure your tracking number is sent to you.
If you order shows it was delivered and you have not received it please email hello@sevenlanternlane.com. We ask that you reach out to your neighbors to see if they received your order by mistake. Once you have asked neighbors we will file a missing package claim. Please allow up to 10 days for USPS to find your missing package.
Seven Lantern Lane is happy to accept exchanges or returns for merchandise
under these circumstances:
Items must be
returned in the same condition for a full refund.
Merchandise
must be exchanged/returned in its original condition and received
within 14 days of
shipment.
Customers are responsible for shipping costs for returning products. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit.
All Sale Items are FINAL SALE - no returns or exchanges will be accepted
Credit Card Returns: If a
credit for the merchandise needs to be issued, a credit for the value of the
returned merchandise will appear on the original credit card used at the time
of purchase. Please allow 1-2 billing cycles for the credit to appear on your
statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your
exchange/return is received to be processed.
All exchanges will be
credited via the original form of payment. A new order will then be placed and
billed to the original form of payment unless instructed to do otherwise. If an
exact replacement item is unavailable for exchange, you will receive an email
or notification by phone
Promotional codes can be entered in your cart in the DISCOUNT box during the checkout process. Promotional codes can only be applied at the time
of purchase and are not able to be added once the order has been placed. If you
are having trouble with a code, please email hello@sevenlanternlane.com BEFORE
you place your order.
Only one promotional code may be applied per transaction and all terms and conditions associated with the promotional code must be met in order for the promotional code to be honored. You may fine some codes are applied internally such as the Buy More, Save More.
We fill orders extremely quickly, so the time window for changes or cancellations is very short. Please email us if you need to make a change and if we can accommodate you, we absolutely will. Note: If you cancel an item purchased with a coupon code or special promotion, you may not be eligible to receive that discount again.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product availability, errors in the description or price of the product, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We reserve the right to refuse or cancel your order if order is being shipped to a package forwarder or freight forwarder.
Please refer to each product for measurements. If you have any other specific sizing questions please email hello@sevenlanternlane.com. You can view our general size chart here.
Yes! We adore our loyal Seven Lantern Lane customers. You may sign up for our Rewards Program by clicking "Earn Rewards" in the lower right section of our page.
At this time we do not have wholesale accounts. We do not allow bulk purchases on our retail website for the purpose of reselling. Suspicious orders may be canceled at our discretion.
We have had a lot of interest in starting a wholesale division to Seven Lantern Lane. If you are interested in being contacted if and when we do start selling to wholesale accounts please fill out this form.