Help Center

How do I contact you?

Please email us at hello@sevenlanternlane.com and we will respond as quickly as possible, typically within 24 hours but may take up to 3 business days.

We offer FREE shipping for all orders. Our standard shipping is via USPS and is shipped with a tracking number.  Our USPS shipping is not insured. If you would like your shipment insured please contact us before placing an order.

In a time crunch? Need your package ASAP? For expedited shipping please contact us at hello@sevenlanternlane.com for a custom shipping upgrade quote.

 Customers are responsible for shipping costs for returning products. All returns must be sent with delivery confirmation and/or tracking information to be refunded. We are not responsible for returns lost in transit. Customers may opt for a prepaid shipping label emailed from Seven Lantern Lane. When using our prepaid label $5.00 will be deducted from your refund.

Items typically ship within 24 hours but can sometimes take up to 5 business days after your orders are placed.

No, we do not allow for local pick-ups.  As much as we’d love to meet you, our warehouse is not open to the public.

Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.

We currently ship to United States addresses only. Any order with a final destination outside the United States may be canceled and refunded at Seven Lantern Lane's discretion.

Orders may be canceled if your shipping address is located in the USA but your IP address is located outside of the USA due to high fraud risk.

All of our orders ship with tracking numbers. Please supply your email or phone number at check out to ensure your tracking number is sent to you.

If you order shows it was delivered  and you have not received it please  email hello@sevenlanternlane.com.  We ask that you reach out to your neighbors to see if they received your order by mistake.  Once you have asked neighbors we will file a missing package claim. Please allow up to 10 days for USPS to find your missing package. 

Please email hello@sevenlanternlane.com if there is an issue with your order.  

Seven Lantern Lane is happy to accept exchanges or returns for merchandise under these circumstances: 

• Items must be returned in the same condition for a full refund.
• Merchandise must be exchanged/returned in its original condition and received within 30 days of shipment.
•   Customers are responsible for shipping costs for returning products. All returns must be sent with delivery confirmation and/or tracking information to be refunded. We are not responsible for returns lost in transit. Customers may opt for a prepaid shipping label emailed from Seven Lantern Lane. When using our prepaid label $5.00 will be deducted from your refund.
• All Sale Items are FINAL SALE - no returns or exchanges will be accepted
• Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.  NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
• All exchanges will be credited via the original form of payment. A new order will then be placed and billed to the original form of payment unless instructed to do otherwise. If an exact replacement item is unavailable for exchange, you will receive an email or notification by phone

We will work to resolve this problem immediately. Please email hello@sevenlanternlane.com so we can make it right.

Promotional codes can be entered in your cart in the DISCOUNT box during the checkout process. Promotional codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please email hello@sevenlanternlane.com BEFORE you place your order.

You can easily check the status of your order by logging into your account and clicking the My Orders tab.

We fill orders extremely  fast, so the time window for changes or cancellations is very short. Please email us if you need to make a change and if we can accommodate you, we absolutely will.

Note: If you cancel an item purchased with a coupon code or special promotion, you may not be eligible to receive that discount again.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product availability, errors in the description or price of the product, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. 

We reserve the right to refuse or cancel your order if order is being shipped to a package forwarder or freight forwarder.

We reserve the right to refuse or cancel your order if your shipping address is located in the USA but IP address is located outside of the USA.

We must approve all wholesale accounts that place wholesale orders. You must fill out the wholesale contact form. Not all wholesale accounts will be approved.  We do not wholesale to online retailers. We do not allow bulk purchases on our retail website for the purpose of reselling. We reserve the right to refuse or cancel your order if we deem it is not for personal use.

Please refer to each product for measurements.  If you have any other specific sizing questions please email hello@sevenlanternlane.com. You can view our general size chart here.

As of September 2022, we have begun contacting retailers who have inquired about wholesale accounts with Seven Lantern Lane. If you are interested in being added to our wholesale waitlist please fill out this form.

We do not allow bulk purchases on our retail website for the purpose of reselling. Seven Lantern Lane's website is for personal orders only. Suspicious orders may be canceled at our discretion.